National Taiwan University Hospital Hsinchu Biomedical Engineering builds a smart hospital to benefit Greater Hsinchu

Current pain points

The hospital has a large number of patients and the old hospital area is small. Since the public waiting and seating areas cannot know the calling status of the clinic, patients constantly go in and out of the clinic and knock on the door to ask the nurses who are following the consultation. This not only increases the number of nurses who are following the consultation, but also increases the number of nurses. It interferes with the business handled by doctors, and even affects the privacy of patients being treated.

The medical consultation process among various departments is different, and nurses have to spend more effort to ensure the smoothness of flow arrangements. This has caused additional manpower burden and affected work efficiency.

In addition, there are obvious high and low peak periods at the hospital counter. How to effectively divert the crowds and how to balance costs and service quality in manpower allocation are also a big problem.

As for the paper bedside cards in the wards, in addition to the patient’s basic information, medication and other diagnosis and treatment care needs, they are all marked with stickers of different colors to remind the nursing staff of the special needs of the patients in each bed. This is not an effective way of noting. , greatly extending the shift and handover time of nursing staff.

Import products and applications

The development of Taiwan’s medical technology and the payment of health insurance have caused the proportion of medical consultations to increase year by year. The burden on medical staff in hospitals has become heavier and heavier, and the quality of care that patients receive may not be balanced.

In the past, when we went to large hospitals, we probably only spent less than 20% of the time actually seeing doctors and examinations, and the other 80% of the time was spent waiting. Waiting in the waiting area for the nurse to call, going to the prosecutor’s office to wait for the medical examiner’s arrangements, and returning to the clinic after the examination to wait for the doctor to see you, not to mention collecting medicines, approving prices, and even handling admission and admission services…etc., the thought of seeing a doctor On the contrary, I felt even more tired.

The Hsinchu Biomedical Park Branch of the National Taiwan University School of Medicine has introduced products from BenQ’s intelligent smart medical solutions, including smart clinics, smart public broadcasts, smart counters, and smart ward electronic bedside cards. Smart prevention has greatly improved the overall operating efficiency of the hospital. .

The smart outpatient system allows the nurse in the clinic to clearly know the number of patients currently waiting for treatment through the action of inserting the card at the clinic, and through the set conditions, knows how many elderly patients need priority for treatment. How many people who have passed the registration are currently waiting for medical treatment, and the patients who are returning for examination can also be clearly understood.

The system automatically arranges patients with different waiting types, but the nurse can also flexibly adjust the order of consultation according to the patient’s condition or the doctor’s instructions. It can take into account the discipline of consultation and the quality of service, and the rules and order of consultation are also clear. It is displayed on the call machine so that no matter what kind of number the patient is, it can be clearly seen.

Smart public broadcast allows patients in the waiting area or public area to clearly understand the call status of the clinic, reducing walking back and forth and reducing the risk of accidents.

The smart counter system opens service categories between counters that can be adjusted and replaced according to on-site conditions, effectively diverting crowds and allowing counter staff to cooperate with each other. In addition, managers can also learn information such as changes in crowd flow and average service time from statistical reports to achieve service costs. A win-win situation with quality.

Through system integration, the smart ward electronic bedside card integrates the information related to inpatients in the hospital’s medical information system and presents it on the electronic bed card, such as prohibited treatment areas, drug allergies, fasting and other precautions. Present medication and diagnosis and treatment plans, such as examination and examination arrangements, diet plan arrangements, etc. Through these information reminders, nurses can improve the integrity and quality of patient care and reduce patients’ insecurities during medical treatment.

BenQ’s intelligent smart medical solutions have helped many hospitals and enterprises introduce products that not only improve clinical care efficiency, prevent and reduce errors, and provide lean hospital operation analysis, but also extend to smart care and healthy living in various specialties.

Smart medical solution project

1. Smart clinic: A new generation of multimedia check-in and call equipment, which allows patients to automatically check-in for treatment through their health insurance IC cards. Nursing staff can directly grasp the on-site check-in status, which improves the quality of medical treatment due to the need to enter the clinic to inform the nurse. To provide patients with the most appropriate services.
2. Smart public broadcasting: For different occasions, 55″ public broadcasting TVs are flexibly placed to synchronize the progress of consultations in the clinic, so that patients do not need to check back and forth in the waiting area, reducing waiting anxiety and reducing tension and tension between doctors and patients. friction.
3. Smart counter: In response to the flow of people and operating efficiency, the counter business category is automatically switched, the number queuing and calling function is customized, and the operating principles are incorporated into the system process.
4. Smart ward electronic bedside card: In addition to providing customized touch functions, it also allows nurses to scan the QR Code to quickly search for inpatient patient information, and update patient-related information at any time, such as today’s schedule, warning content, and physiological information. Information and care records, etc.

Smart medical solution benefits

• The overall image of the hospital has been improved, with fewer patients entering the clinic to inquire, with an improvement of up to 90%.
• Patients can confirm the progress of medical treatment at any time, and the satisfaction rate for the medical treatment process is as high as 99%
• Help disperse the flow of people and increase processing efficiency, with patient satisfaction as high as 95%
• Improve the quality of medical care and reduce patients’ insecurities during medical treatment