National Taiwan University Hospital provides high-quality medical services through intelligence
Since its establishment in 1895, National Taiwan University Hospital has played an important role in Taiwan’s medical service industry. However, as the number of patients continues to rise, it is not uncommon to see crowds of people in hospitals, and the burden and pressure on doctors, nursing staff and counter staff have also increased. How to optimize the overall process while maintaining medical quality so that patients and their families have a good medical experience has become an important issue for hospital managers.
Understand the problem and benefit presentation in one minute
The core of the problem:
How to shorten patients’ waiting time through the optimization of various processes to improve satisfaction with the overall quality of medical services, while reducing the pressure and burden on employees.
Import system:
Smart clinic, smart public broadcast, smart counter, air quality monitoring, self-service payment machine.
Product benefits:
1. Smart clinic: Reduce the proportion of patients entering the clinic to confirm waiting arrangements with nurses by up to 90%, and the satisfaction rate for smart clinics is as high as over 95%.
2. Smart public broadcasting: Public broadcasting TV allows patients to immediately know the progress of medical treatment. Patient satisfaction with this facility is as high as 99%.
3. Smart counter: Medical staff can plan abortions more effectively, and patient satisfaction is as high as 95%.
4. Air monitoring system: monitors air quality and adjusts air conditioning intensity to reduce the frequency of bad air quality by more than 50%.
5. Self-service payment machines: Reduce payment waiting time by more than 40% during peak periods and allow counters to focus on check-in, registration and other services.
Provide solutions that take into account patient, staff and operational needs
The purpose of patients coming to the hospital is to treat their diseases. However, the long waiting time often makes patients and their families physically and mentally exhausted. Doctors and nursing staff are also under great pressure due to the huge workload. To this end, National Taiwan University Hospital decided to cooperate with BenQ Smart, which has rich experience. In addition to starting from the core concept of “people-oriented”, BenQ Smart also combines its integration strength in software and hardware equipment to provide customized solutions to help customers achieve their operational goals. This time, it also successfully helped National Taiwan University Hospital improve patient satisfaction, reduce the burden on employees, and at the same time help the hospital operate more efficiently.
Optimize the waiting process, shorten waiting time and plan for flow of people
After the evaluation, BenQ Intelligent assisted National Taiwan University Hospital in installing a “smart outpatient system”. The “insert card upon arrival” method allows the system to update the number of people waiting for various types of treatment at any time and automatically sort them according to the rules; however, if there are patients with priority needs for treatment (such as elderly patients), medical staff can still adjust the order at any time to alleviate special diseases. Suffering from the burden of long waits. The system automatically assigns patients who have checked in and returned for check-ups, which also greatly reduces the problem of patients entering the clinic to communicate and insert numbers. It not only effectively reduces the workload of medical staff, but also reduces the interference of medical treatment and the problem of privacy infringement.
In addition to being of practical help to internal staff in operation, the system will also update the consultation sequence of the automatic check-in machine outside the clinic at the same time, so that patients on site do not need to use small A4 paper to make confirmations as before. Allow patients who are not at the scene to estimate the time for consultation and reduce waiting time. BenQ Smart also designed to install public broadcast screens in various areas, so that patients can know the current consultation number no matter they are in the non-clinical seating area or the food court, and can calmly arrange the time to the consultation room to avoid being afraid of missing the number. Feeling of anxiety.
Provide a cleaner environment for patients and staff
Due to the large number of people and the need for sterilization and disinfection, poor air quality often occurs in hospitals. BenQ Smart uses an eight-in-one air quality detection device to present PM10, PM2.5, volatile gases, CO2 and other information to back-end system personnel at any time. Eliminate adverse factors through real-time monitoring and maintain a good medical environment for patients and staff.
Utilize flexible counters for more efficient operations
Long queues at the payment and registration counters are also a daily sight in hospitals. BenQ’s intelligent automatic payment system has successfully reduced the waiting time for payment during peak periods by more than 40%. Coupled with the feedback from smart counters and back-end data, the hospital can more efficiently allocate counter manpower according to peak periods and make more efficient operational plans.
Through leading IT technology and consulting services, BenQ Intelligent integrates BenQ Group’s more than 20 years of accumulated experience into high-quality solutions, allowing patients at the main campus of National Taiwan University Hospital to enjoy a better medical experience and allowing doctors and nursing staff to Manage flow of people more efficiently and use data collection to make hospital operations more efficient, create a friendly medical environment, and provide Chinese people with better medical services.
